Refund policy
Last Updated: August 7, 2026
At Legendary Goods, we want you to feel confident when you shop with us. If you're not completely satisfied with your purchase, we're happy to help with an eligible return or refund.
This Return & Refund Policy explains when returns and refunds are available and how to request one.
1. 30-Day Return Policy
You have 30 days from the date your order is delivered to request a return.
To be eligible, the item must:
- Be unused and in its original condition
- Be in its original packaging, when applicable
- Include all original parts, accessories, and materials
- Not show signs of damage, misuse, alteration, or excessive wear
- Have been purchased directly from Legendary Goods
Items that do not meet these requirements may not be eligible for a refund.
2. How to Request a Return
To request a return, contact us at:
Please include:
- Your full name
- Order number
- Product name
- Reason for the return
- Photos or other documentation if the product is damaged, defective, or incorrect
Please do not send a product back before receiving return instructions from us.
Once your request has been reviewed and approved, we will provide the appropriate return instructions.
3. Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or you receive the wrong product, please contact us within 7 days of delivery.
Please provide clear photographs or video showing the issue.
After reviewing your claim, we may offer:
- A replacement
- A full refund
- A partial refund when appropriate
If the issue resulted from an error on our part or damage that occurred during shipping, we will work with you to resolve the issue and, when appropriate, cover the applicable return or replacement shipping costs.
4. Change-of-Mind Returns
If you simply change your mind about your purchase, order the wrong item, or decide you no longer want the product, you may request a return within the 30-day return period, provided the product meets our eligibility requirements.
For these returns:
The customer is responsible for return shipping costs.
Original shipping charges, if any, are generally non-refundable.
5. Refunds
Once an approved return is received and inspected, we will notify you whether your refund has been approved.
If approved, the refund will be issued to your original payment method.
Please allow approximately 5–10 business days for the refund to appear in your account after it has been issued. Processing times may vary depending on your bank or payment provider.
6. Partial Refunds
A partial refund may be issued when an item is returned in a condition that prevents it from being resold at its original value.
Examples may include:
- Missing accessories or parts
- Damaged packaging
- Signs of use
- Minor damage caused after delivery
- Other conditions that reduce the item's value
The amount of any partial refund will be determined based on the condition of the returned product.
7. Non-Returnable Items
Certain products may not be eligible for return due to health, safety, hygiene, or other practical considerations.
These may include:
- Opened personal-care or hygiene products
- Products intended for intimate or personal use
- Customized or personalized products
- Gift cards
- Products marked Final Sale
- Products that cannot reasonably be resold for health or safety reasons
Any product-specific return restrictions will be disclosed on the applicable product page when possible.
8. Exchanges
We currently do not offer direct exchanges.
If you would like a different product, color, size, or variation, you may return the eligible original product and place a new order.
The original purchase must meet the requirements of this Return & Refund Policy.
9. Lost, Missing, or Stolen Packages
If tracking information shows that your package was delivered but you cannot locate it, please first:
- Check your delivery location.
- Check with household members or neighbors.
- Contact the shipping carrier.
- Contact us so we can assist with the investigation when possible.
Legendary Goods is generally not responsible for packages that are confirmed by the carrier as delivered to the address provided at checkout.
Refunds or replacements for packages marked as delivered are not guaranteed and will be evaluated on a case-by-case basis.
10. Incorrect Shipping Address
Customers are responsible for providing an accurate shipping address at checkout.
If you notice an incorrect address, contact us immediately at:
We may be able to update an address if the order has not yet been processed or shipped. Once an order has shipped, we may be unable to make changes.
If a package is returned because of an incorrect or incomplete address, additional shipping costs may apply if you request that the package be reshipped.
11. Order Cancellations
If you need to cancel an order, contact us as soon as possible.
We will make reasonable efforts to accommodate cancellation requests received before the order enters processing or fulfillment.
Once an order has been processed or shipped, cancellation may no longer be possible. In that situation, the order may need to be handled through our standard return process.
12. Fraudulent or Abusive Returns
Legendary Goods reserves the right to refuse a return or refund when there is reasonable evidence of:
- Fraudulent activity
- False damage claims
- Product misuse
- Repeated or excessive returns
- Chargeback abuse
- Returning an item that was not purchased from Legendary Goods
- Other misuse of our return policy
We may request additional information or documentation when reasonably necessary to evaluate a claim.
Nothing in this section limits any rights provided to consumers under applicable law.
13. Refunds Required by Law
Nothing in this policy is intended to limit or waive any consumer rights, warranties, or remedies that cannot legally be excluded under applicable federal, state, or local law.
Where applicable law provides you with greater rights than those described in this policy, the applicable law will control.
14. Contact Us
If you have questions about a return, refund, or replacement, please contact us:
Legendary Goods
Texas, USA
Email: support@legendarygoods.store
Website: legendarygoods.store
We are committed to handling eligible return and refund requests fairly and promptly.